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Quality assurance
The Innovatory aims to provide the highest quality services. It
is committed to the continuous improvement of those services and
has invested resources to ensure the ethos of quality in the delivery
of services is embedded in every aspect of its operation and culture.
Our quality assurance systems and procedures let us know:
- If we clearly understand what our clients want
- How to improve our listening and communication skills
- How appropriate our services are to the needs of those
who access them.
The framework for these systems and procedures was designed
in collaboration with the following:
Investors in People (awarded recognition in 1999); underlining our commitment
to staff development and training in order to achieve further improvements
in service delivery.
Customer First quality assurance standard; enabling us to continue to build
successful relationships with those who access our services.
The Small Firms Enterprise Development Initiative (SFEDI) quality standard;
benchmarking the quality and professionalism of our business advice and business
support service.
Equal Opportunity, Health and Safety and Data Protection advisory agencies
and legislative guidelines; ensuring fair and equal access to our services. |
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Accredited Training Centre: Proud to be associated with our partners and awarding bodies
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| The Innovatory, 274 Richmond Road, London Fields, London E8 3QW | 020 7241 7499 | enquiries@theinnovatory.com |
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