Promoting Additional Products or
Services to Customers |
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Overview
This 1 day course is concerned with providing information to customers about specific products. You will learn how to find out what the customer requires, sometimes when the customer is unclear about their requirements. You will also learn how to match the customer’s preferred options to products, checking whether or not those products are available and offering relevant alternatives when they are not. You will learn how to explain the features and benefits of identified products, promote buying decisions and make sure that opportunities are taken to promote additional or associated products. Throughout this course you will learn how to communicate effectively and courteously with customers in order to promote sales and future business.
Who should attend?
People working in the retail and customer service environments.
Benefits
This course will enable you to develop your professional skills based on your knowledge of your organisation’s products or services and your customers’ preferences.
Qualifications
This course provides the underpinning knowledge for and can count towards the award of an NVQ in Customer Service Level 2, or of an NVQ in Retail Skills Level 2.
Platform : Interactive workshop | Duration : 1 day
Price Per Course: £200 ex.VAT
Course outline
Identify the customer’s product requirements
• Finding out what the customer is looking for
• Presenting alternative products or services
• Checking product availability
• Balancing the customer’s requirements with the need to make sales
Provide information about the features and benefits of products
• Explaining features and benefits of products or services
• Demonstrating the features of products where it is necessary
• Managing your time with customers
Confirm the customer’s preferences and buying decisions
• Providing customers with information and time to make buying decisions
• Handling objections and queries
• Selling associated or additional products
• Closing the sale
• After sales service and customer rights
• Processing payments and delivery |
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| To book this course, please use the online booking form or telephone the Business Development Team on 020 7241 7499 or email sales@theinnovatory.com
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