Overview
Learn how to improve your communications with customers, ensuring you always make a good impression in your dealings. By doing this you will also be giving a positive impression of your organisation and the customer service it provides. All of us enjoy the experience of good customer service if we feel that the person serving us really wants to create the right impression, respond to us and give us good information. Every detail of your behaviour when dealing with a customer counts and this course gives you the opportunity to prove that you can create that positive
impression.
Who should attend?
People working in the retail and customer service environments.
Benefits
This course will enable you to relate to customers in a way that will enhance the reputation of your organisation for good customer service.
Qualifications
This course provides the underpinning knowledge for and can count towards the award of an NVQ in Customer Service Level 2, or of an NVQ in Retail Skills Level 2.
Platform: Interactive workshop.
| Duration : 1 day
Price Per Course: £200 ex.VAT
Course outline
Establish effective relationships with customers
• Appearance and behaviour
• Greeting your customers
• Communicating with your customers
• Needs and expectations of your customers
• Maintaining communication with your customers
• Responding to different customers’ behaviour
• Responding appropriately to customers
• Responding to customers
• Communicating with your customers to suit their individual needs
• Giving customers time to make the buying decision
• C ommunicate information to customers
• Locating information which will help your customer
• Giving information about your products or services
• Explaining why customers’ needs or expectations cannot be met
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