Develop Customer Relationships |
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Overview
To build longer-term customer relationships you need to create a positive impression and deliver consistent and reliable customer service. You need to encourage loyalty from external customers maintaining this over time.
With internal customers, building a better relationship and longer-term service partnerships will improve the efficiency of the organisation and the way that different parts of it work together.
In this course you will learn how to develop customer relationships with both external or internal customers. You will discover how to build their confidence, make them aware of the your products and services and explore their expectations.
Who should attend?
People working in the customer service environment.
Benefits
This course will give you the skills to develop customer loyalty to your organisation.
Qualifications
This course provides the underpinning knowledge for and can count towards the award of an NVQ In Customer Service Level 2.
Platform : Interactive workshop.| Duration : 1 day
Price Per Course: £200 ex.VAT
Full payment must be received prior to the course commencing.
Course outline
Build customer confidence in the level of service provided
• Communicate with your customers in a way that provides confidence in your organisation.
• Manage the time with your customers .
Meet the ongoing needs and expectations of your customers
• Meeting your customers' and your organisation’s needs.
• Dealing with and minimizing conflict between the needs of your customers and your organisation.
• Working with others to resolve difficulties in meeting the needs of your customers and your organisation.
Develop the relationship between your customers and your organisation
• Responding to customers’ questions and comments about the products or services your organisation provides.
• Managing your customers’ expectations of the products or services you and your organisation provide.
• Reporting feedback received from your customers and identifying new ways of helping them. |
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| To book this course, please use the online booking form or telephone the Business Development Team on 020 7241 7499 or email sales@theinnovatory.com
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