Achieving first class Customer Service
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Overview
Statistics show that :
A dissatisfied customer will tell 8-10 people about his or her problem!
7 out of 10 complaining customers will do business with you again if you resolve the problem; 95% will return if you solve it on the spot!
Living in a world of every increasing demands and changes, everybody in every organisation is linked to customer services. Happy people don’t just come back they recommend you to others! This practical and interactive customer services course provides a detailed overview of the personal and professional skills required to ensure first class customer services. The course will help identify satisfied and, more importantly, dissatisfied clients and how to turn complaints into selling opportunities.
Who should attend?
Anyone that works in a customer-facing role that wishes to improve their performance when dealing with customers.
Benefits
You will understand how to handle objections, the importance of customer care in a sales environment, and handling complaints in a positive and professional way
Platform Interactive Workshop | Duration One day
Price Per Course £250.00 ex VAT
Full payment must be received prior to the course commencing
Course Outline
• Understand why customer services matter
• Understand what excellent customer service is and what’s different about it?
• Who are you customers? And how to communicate with them?
• Turning complaints into opportunities
• How to motivate people to give excellent customer service
• Achieving sustainable competitive advantage
• Training for a customer-service mentality
• How to measure response and plan improvements
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To book this course please use the online booking form or telephone Business Development Team on 020 7241 7499 or email: sales@theinnovatory.com
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