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Customer Service -
NVQ Level 2 & 3 |
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Overview
The NVQ in Customer Service enables you to deliver a continually improving service to customers. You will gain a widely respected work-based qualification.
Course Times
Training days: 10.00 – 5.00 plus assessment time arranged with each individual Level NVQ Levels 2 and 3
Aims Of Course
To enable individuals to deliver a continually improving service to customers
Awarding Body
OCR (Oxford Cambridge and Royal Society of Arts)
NVQ Qualification.
To achieve the full award, candidates must complete mandatory and optional units, selected in consultation with your assessor. The training is optional: you can attend any or none of the days, according to your work role and your business needs.
Assessment is required to complete the qualification, consisting of:
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Induction in your workplace |
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Introduction to the course and NVQs |
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Assessment in your workplace |
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Portfolio building in your workplace |
Costs
Costs comprise the fee for each training course, plus
* Assessment for Level 2: £900
* Assessment for Level 3: £1100
Funding is available for eligible companies under the Train to Gain programme.
Training
The following one-day courses provide training in aspects of customer service:
You can also choose other training from our wider course offer in consultation with your assessor. |
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| To book this course, please use the online booking form or for more information about this course, please call Alexis Pottinger, Train to Gain Project Manager, on 020 7241 7499 or email alexis@theinnovatory.com |
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Accredited Training Centre: Proud to be associated with our partners and awarding bodies
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| The Innovatory, 274 Richmond Road, London Fields, London E8 3QW | 020 7241 7499 | enquiries@theinnovatory.com |
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