Customer Service for NVQ |
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Overview
This course in Customer Service enables you to deliver a continually improving service to customers. It will help you to implement best practice standards in your workplace, and give you the knowledge needed to succeed in your NVQ programme. Click here for details about the NVQ in Customer Service at Levels 2 and 3 |
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Prerequisites
You should be currently working in or have experience of a customer service environment.
If you are unfamiliar with these topics, you may be interested in our PC Basics course |
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| Platforms: Interactive workshop | Duration: 2 days |
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Price of Course £400.00 ex VAT
(Full payment must be received prior to the course commencing)
Funding is available for eligible companies under the Train to Gain programme. |
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| Course Outline: |
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Day 1
• Introduction to customer service
• Preparing to deliver customer service
• Providing customer service in your organisation
• Giving customers a positive impression
• Promoting additional services to customers
• Review of knowledge questions for the NVQ
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Day 2
• Delivering reliable customer service
• Resolving customer service problems
• Developing customer relationships
• Review of knowledge questions for the NVQ |
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