Deliver Reliable
Customer Service |
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Overview
This course is all about how you deliver consistent and reliable service to customers as part of your job. As well as being good with people, you need to work with your organisation’s service systems to meet and, wherever possible, exceed customer expectations. In your job there will be many examples of how you combine your approach and behaviour with your organisation’s systems to ensure that you are prepared for each transaction, deal with different types of customers under different circumstances, and check that what you have done has been effective.
When you have completed this course you will be able to deliver a consistently high standard of customer service.
Who should attend?
People working in the customer service environment.
Benefits
This course will enable you to relate to customers in a way that will enhance the reputation of your organisation for good customer service.
Qualifications
This course provides the underpinning knowledge for and can count towards the award of an NVQ In Customer Service Level 2.
Platform : Interactive workshop.
| Duration : 1 day
Price Per Course: £200 ex.VAT
Course outline
Prepare to deal with your customers
• Maintaining and updating knowledge of products or services
• Maintaining equipment and work area
• Preparing for work
G
ive consistent service to customers
• Making and keeping commitments to your customers
• Informing your customers when you cannot keep your commitments
• Adjusting to changes in your customers’ needs or expectations
• Referring your customers
Check customer service delivery
• Checking that the service you have given meets your customers' needs and expectations
• Identifying where your service could be improved
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| To book this course, please use the online booking form or telephone the Business Development Team on 020 7241 7499 or email sales@theinnovatory.com
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